Setup & Installation

Installation Error – Manual Software Download

Indicates there was an error with the automatic installation of your magicJack. To manually install your magicJack, please download the corresponding file for your specific magicJack.

Don’t know which type of device you have? Click here for an identification guide.

Windows Downloads:

Mac Downloads:

Why can’t I start my magicJack and/or see the on screen display?

Try these steps to resolve the issue:

  1. Please try a different USB port
  2. Click here and download this upgrade to your desktop. Once completed, double click the upgrade icon on your desktop
  3. Go to the control panel in Windows and click on “Add/Remove Programs”. Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them.
  4. Unplug your magicJack, wait 15 seconds, and plug it back in
  5. Go to My Computer and locate the magicJack drive, right click that drive then click format and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.
Why won’t magicJack start on my work computer?

Your work computer or network may block certain software applications installations. Contact your company administrator for further information.

What do the lights on my magicJack mean? Should they be flashing?

The indicator lights are located on the top of each magicJack device. Locate the name of your device below to determine what the lights mean.

magicJack HOME/GO/Express

  • Two blue lights (one solid, one blinking) means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer).
  • Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router.

magicJack Plus/Plus 2014

  • A solid blue light means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer).
  • A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection. If these lights are solid or off you may have a connection problem between the magicJack and your router.

Original magicJack

  • A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power. Please check the connection between your magicJack and your computer.
How do I upgrade the firmware on my magicJack?

Firmware is the software found within the magicJack device itself. Occasionally, this firmware may need to be updated.

  • Download the file below for your device and operating system
  • Plug your magicJack into your computer USB port
  • Open the downloaded file and Run

Don’t know which type of device you have? Click here for an identification guide.

Windows Downloads: 

Mac Downloads: 

Mac OS El Capitan/Sierra isn’t recognizing my magicJack.

In order for the magicJack device to work with Mac OS El Capitan/Sierra please follow the below steps:

Download the Softphone application

  1. Download the Softphone application here
  2. Double-click the Softphone application you just downloaded “magicJackSetup.dmg”

Download the new firmware update

  1. Download the new firmware updater here
  2. Plug the magicJack device into Mac computer (do not unplug until Step 5)
  3. Double-click the firmware file you just downloaded “mjisoupdate.dmg”
  4. Terminal will indicate the upgrade process has started,  the upgrade process should take less than one minute. In Terminal you will see “[Process completed]”
    terminal
  5. Unplug your magicJack device and then plug it back in
How can I upgrade my magicJack device to a newer model?

When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.

The remaining time on your current magicJack device can be transferred to a newer model during the registration process.

Upon completion of the transfer process, the device you selected to upgrade will be deactivated and no longer have the option to purchase additional service plans.

How do I uninstall magicJack from my computer?

Please follow the instructions below for your operating system.

Note: Uninstalling the desktop application will not impact your service subscription. If you would like to cancel your service, please contact our Customer Care team.

Windows XP

  1. Click Start
  2. Click Control Panel
  3. Change to Classic view
  4. Click Add/Remove Programs
  5. Highlight magicJack
  6. Click Uninstall

Windows Vista and 7

  1. Click Start
  2. Click Control Panel
  3. Change view to Small Icons
  4. Click Program Features
  5. Highlight magicJack
  6. Click uninstall

Windows 8

  1. Right-click on the Start button (if you do not have a Start button, press the Windows key + X)
  2. Click Programs and Features
  3. Highlight magicJack
  4. Click Uninstall

Windows 10

  1. Click the Windows icon (lower left-hand corner)
  2. Scroll through the list of programs installed on your computer to locate magicJack
  3. Right-click on magicJack
  4. Click Uninstall

MAC

Click here to download CompleteUninstall.sh. After the download is complete, open a terminal window by navigating to /Applications/Utilities/Terminal.

In the Terminal Window, navigate to your download directory (usually Downloads) by typing cd Downloads and pressing enter. Next, type chmod+x CompleteUninstall.sh and press enter. Now type ./CompleteUninstall.sh and press enter again.